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A | 知名调研机构J.D. Power(君迪)正式发布2022中国新能源汽车客户体验价值研究SM(NEV-CXVI)。

B | 研究显示,2022年中国新能源汽车客户体验价值指数的整体得分为796分,自主新势力品牌获806分,处于行业领先地位,其中,理想排名中国品牌榜首,宝马获国际品牌第一。具体来看,理想汽车得分816分,位居第一;小鹏815分,处第二名;三四名都来自吉利,分别为几何、极氪;广汽埃安排名第五;而第六名则是以服务著称的蔚来,总得分807。

C | 在国际汽车排名中,宝马第一、奔驰第二、上汽大众第三、特斯拉第四。新能源汽车客户体验价值研究(NEV-CXVI)于今年首次推出,该研究使用客户体验价值指数(CXVI)衡量了拥车期为2-12个月的新能源汽车车主的全旅程体验。研究同时发布新能源汽车客户体验价值指数(1,000分制),得分基于不同客户群体对购车、用车及服务这三个体验阶段的各项衡量指标进行评价。结果显示,在个厂商阵营中,自主新势力客户体验价值指数为806分,高出行业平均10分,且在购车、用车和服务方面的表现均处于领先地位;国际品牌以802分紧随其后;但传统自主品牌则以792分略低于行业平均水平。 Kiara Advani rang in her very first Christmas after becoming a mother, and it was all heart. The actress shared a glimpse of the festive celebrations on Instagram, featuring a cosy red Christmas stocking that read “My First Christmas” and a beautifully decorated tree adorned with a personalised ornament carrying her daughter’s name, Saarayah. Keeping it warm and intimate, Kiara captioned the moment, “Merry Merry Christmas from my little Miss Claus,” making this holiday season even more special as she celebrates motherhood for the first time. Earlier, Sidharth Malhotra and Kiara Advani, who got blessed with a baby this year, shared a tender family moment on social media that left fans emotional. The couple posted a joint picture holding their baby girl’s tiny feet, a quiet, heartfelt glimpse into their new life as parents that was met with an outpouring of love and warm wishes. On the professional front, Toxic: A Fairy Tale for Adults marked Kiara Advani’s first film release announcement since she became a mother , making it especially meaningful for her fans. The makers of the film unveiled Kiara’s first look from the project, which instantly grabbed attention and sparked excitement. The reveal not only signalled her return to the screen but also added to the buzz around the film, with audiences eager to see her in this new phase of her career.ALso Read: Kiara Advani Reflects on Seeing Her War 2 Bikini Scene After Pregnancy。

D | 其中,自主新势力在服务体验方面(809分)的领先优势最为明显,高于国际品牌16分,比传统自主品牌更是高出了23分。

E | 在车主的全旅程体验中,用车阶段的体验(806分)为客户全旅程中的峰值体验,而购车阶段的体验指数得分仅为788分,在三个体验阶段中位列最末,存在较大提升空间。
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